Using Mix 20/20 Dispatch

Out of Work Rules

Click here to get the latest information on Out of Work policies and guidelines. If you have specific question, please contact your local union office.

Introduction

MIX 20/20 provides members with 24-hour access to information from Regional, District, and Local Councils. Using a touch-tone phone, you will be able to hear important news and local announcements by union officials. From time-to-time, you may be asked to take a survey allowing you to provide feedback on important subjects.

Your Council has instituted MIX job dispatching. You will be able to access and/or update information such as your Out of Work status and Out of Work date. Please contact your local administrator to update your Telephone Reach Numbers, Work Areas and Skills for which you are certified. If you are a member in ARREARS the system “WILL NOT” dispatch you.

In addition, if you miss a job call, and the position is still open, you can accept the job by calling the MIX line at 1 (800) 236-5113.

Receiving a Dispatch Call

When you answer a job dispatch, you will hear...

“This is a Job Dispatch call from the EMWRC. This dispatch is intended for...<your first name>.”

Or, you may hear...

“MIX 20/20, press 1”

...in which case you must press ‘1’ to continue.

You will have an opportunity to make the system wait for up to 3 minutes until the member is available, to have the system call back later (without penalty), or continue with the dispatch.

Note: If you have the system call back later, the job will be offered to the next member on the list.

“Please enter your Member PIN:”

Enter your four-digit PIN.

Once validated, you will hear an audio recording describing the specific job assignment.

If you hang up AFTER ENTERING your PIN, MIX will consider it an automatic decline.

Accepting/Decling a Job

After hearing the information about the job, Press one of the following numbers on your touch-tone phone:

1

To hear the information again — You can repeat the information up to five times.

2

To Accept the Job — You will hear confirmation of your acceptance, and additional recorded information about the job (if any). Your dispatcher and the contractor will receive written documentation of your acceptance and will expect you to arrive on-time at the assigned location.

When you accept the job, you will automatically be removed from the Out-of-Work list. If it turns out to be a short term job you may contact your local to have your OOW date reinstated. (Council Rules may vary).

3

To Decline the Job — Once you end the call, your decline will be recorded by MIX.

Dialing In

Using a touch-tone phone, dial the MIX 20/20 toll-free number.  (800) 236-5113  You will hear...

“Welcome to MIX 20/20...”

“Please enter your Member ID:”

Enter the numeric portion of your UBCJA Member ID.

The first time you use MIX, you must use the last 4 digits of your social as your PIN. Then you will be asked to choose a new PIN — You may use any four-digit number except for the last 4 digits of your Social Security Number.

You can change your PIN at any time, but if you forget it, you’ll need to have it reset by the Administrator.

“Now Enter Your PIN:”

Enter your four-digit PIN.

Once you’ve logged in successfully, MIX will repeat your name, member dues status and your primary phone number. If any of this information is incorrect, contact your Administrator immediately.

Out of Work Lists

Out of work lists usually designate the type of work or geographic area you have selected for potential employment. Depending upon Council rules, you may belong to one or more OOW lists. If a particular job does not fill using it’s primary list, MIX can search for members of alternate (rollover) lists.

Skill Codes

Designate the particular skills or qualifications you have obtained. Skill codes are administered by your Council Office.

Dispatch Process

You are called according to exact Council Rules. Generally, the member possessing the required skills, with the earliest out of work date (measured to the second), on the primary out of work list, is called first. Followed by other members on the primary list. Once the primary list is exhausted, calls proceed to rollover lists.

Privacy Manager

MIX 20/20 is not compatible with the privacy manager feature offered by many local telephone companies. Because it is an automated system, MIX callouts may not reach you within the allotted time. If you use Privacy Manager, make sure you authorize calls from MIX 20/20 Caller ID. (800-236-5113) Contact your Local Telephone Company for details.